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We are desiging an outbound IVR campaign with UCCX 8.5. We are not clear on several features:1. Can we pass accountNumber information from a contact list to the script and execute a database lookup based on accountNumber2. In the case of answering m...
Guys,I am trying to upload a prompt from the FTP server to the UCCX repository. I am able to download a prompt from the FTP server and to write to the customer folder, but I cannot upload it to the repository. Did anyone tried to do that ?
Guys,is there any formula or generally recomended rule of thumb around relation between number of IP IVR ports and number of translation route labels that have to be configured in the UCCE with IP IVR environement.If I remember corectly, there were s...
Guys,customer has RightFax server that is not integrated with exchange. For faxing they are using RightFax client application. when they are sending a fax, client application will create to field in the form:RFax: John Smith@/FN=numberI am trying to ...
Hi,we have main script where caller can choose a language (Eng, Esp, Cre,...) and several other options, but let's make this smple. After language selection our intention is to transfer the call to another script which provide call queueing.We would ...
Hi,I spoke with several guys from Cisco and got the answer:no way that I can see, looks like a tag was added through AXL to specify a large max search results.Unfortenetly, it seems that there is no possibility to do that :-(.Mladen
