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I am setting up a fairly complex call Center. I have setup IPCC several times, but this is the largest one I have done. Facts- -We will have about 20 queues with about 40 agents (very few agents per queue).-We will have a menu system 3 levels deep.-...
I am getting HTTP Error [11]! on several of my 7940 phones. I reset them and it does not go away. It happens with services and Corp Dir. Haven't found a bug on cisco.com yet. Using CM 3.3.4.Anyone else experience this??
I have customer that is interested in IPCC, but they use Winterms running off of a terminal server. Anyone know if the Desktop agent is supported in this environment?? Don't really need the media termination options, just basic functionality. I am s...
Yogi, That is exactly what I want to do. I was leaning towards the 2 script method with a redirect (transfer) from the main script. I just wanted to bounce the idea off some other people.One question- Does a call subflow make any sense when trasfer...
I work for a VAR as well, I have done 2 jobs in the last 2 months and have found that the sticker with the mac address is still there, but they put the p/n s/n sticker right on top of it. So I decided to use the sticker on the outside of the box wit...
My understanding is that Unity is capable of Live record, the issue is that Call Manager does not support it. In order to record and IP call, unity would have join the call in some way, perhaps a conference.
Not sur eif this is relevant, you didn't specify whether you were installing or upgrading, but I have seen a similar symptom.I was doing an upgrade on an existing system to 3.3.3. I installed the new STI backup software and copied the backup file to...
