I am setting up a fairly complex call Center. I have setup IPCC several times, but this is the largest one I have done. Facts- -We will have about 20 queues with about 40 agents (very few agents per queue).-We will have a menu system 3 levels deep.-...

I am getting HTTP Error [11]! on several of my 7940 phones. I reset them and it does not go away. It happens with services and Corp Dir. Haven't found a bug on cisco.com yet. Using CM 3.3.4.Anyone else experience this??

I have customer that is interested in IPCC, but they use Winterms running off of a terminal server. Anyone know if the Desktop agent is supported in this environment?? Don't really need the media termination options, just basic functionality. I am s...