About HelpingKid

HelpingKid · 10-15-2021

All, Can we restrict numbers of calls 50 with in 24 hrs to a called number. We have one department that want to have limited numbers of calls with 24 hrs of time frame. Is there a possible way we can achieved that using cucm or uccx ? Any thoughts or...

HelpingKid · 09-08-2021

Hi All, I am having a weird issue. Some of my outbound calls are getting super long delay and no issue with incoming calls. Like Yesterday i had 50 calls running and all of sudden 2 guys complain about long delay when they place an outbound call. Cal...

HelpingKid · 03-24-2021

We are having issue with some NOT all incoming and outgoing calls. When a user place a call they will get reorder tone. When they make 2nd or 3rd attempt the call goes thru. Also when a call is transfer from UCCX to an agent sometimes when an agent a...

HelpingKid · 10-09-2020

Hi All,I am having a weird issue. I have UCCX 11.6 and CUCM 11.5. The issue is odd times when an agent pick ups a call and they hear music on hold. I collect the logs from Call manager in SIP messages where there is an Update message comes in from Ca...

HelpingKid · 02-19-2020

I download TSP 64 bit from CUCM. Register my licenses and received my RGF file. I download that file but where i need to upload that file. When i download the client and run it as Administrator it suppose to give me option to upload RGF file. I am no...

HelpingKid · 10-18-2021

Thanks Rogers for pointing that out. Any my answer is NO. We don't want to start our 24 hrs time period when the first call comes in at 10 am. So my next statement is not a questions in fact it's a query.Is it is possible that we start at 12:00:01 am...

HelpingKid · 10-18-2021

Thanks Rogers for your reply. Yes it's going to be 24 hrs time frame. Every day that program need to be reset to start all over again. if you can guide me to a program or documentation or if you have a test script that will make my day. I am open to ...

HelpingKid · 09-13-2021

I can send you my router config. Please email me at majed.khan@LCEcorp.com and i will send it over.

HelpingKid · 09-13-2021

It matches the right outbound dial-peer and still the call stays on the CUBE.

HelpingKid · 09-10-2021

Yes, Single RP and no alternative match on CUCM. Weird things is the call does come to CUBE and stay there for almost 2 mins with no next hop. Again, it happens randomly the same guy dial the number again and it works fine on 3rd attempt. Not sure if...

Member Since	‎05-24-2017 10:59 AM
Date Last Visited	‎03-22-2022 05:22 AM
Posts	30
Total Helpful Votes Received	35

User Statistics

User Activity

Can we restrict numbers of calls to a called number

Super long delay in some outbound calls

Reorder Tone after accepting or making a call

Issue with CCX agent hear Music on hold when they answer Call.

CUAC Standard RGF file upload

Re: Can we restrict numbers of calls to a called number

Re: Can we restrict numbers of calls to a called number

Re: Super long delay in some outbound calls

Re: Super long delay in some outbound calls

Re: Super long delay in some outbound calls