You're hitting a bug where a file (MMIStart.txt) on CCX is either missing or has the wrong permissions.  You'll have to open a TAC case to fix that. Not sure if it's the same bug, but here's the file in question if you wanted to reference a bug ID wh...

You should see schema files populating into C:\Program Files (x86)\wfavvid_<CCXversion>\schema if you're successfully connecting to the DB. Try using FQDN and potentially a port number (e.g. jdbc:jtds:sqlserver://cc-sql.domain.com:1433/SQMDB). But Ca...

It sounds like you just need to enable Finesse wrap-up codes in Finesse admin? Then agents can select from the wrap-up code list either during or after the call (which is a little different than CAD's pop-up after the call ends). For CAD, you need to...