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You're hitting a bug where a file (MMIStart.txt) on CCX is either missing or has the wrong permissions. You'll have to open a TAC case to fix that.
Not sure if it's the same bug, but here's the file in question if you wanted to reference a bug ID wh...
You should see schema files populating into C:\Program Files (x86)\wfavvid_<CCXversion>\schema if you're successfully connecting to the DB.
Try using FQDN and potentially a port number (e.g. jdbc:jtds:sqlserver://cc-sql.domain.com:1433/SQMDB).
But Ca...
It sounds like you just need to enable Finesse wrap-up codes in Finesse admin?
Then agents can select from the wrap-up code list either during or after the call (which is a little different than CAD's pop-up after the call ends).
For CAD, you need to...
I'm not much of a web programmer, either, but it looks like the contents of CUIC.css will override whatever is set in CUIC.js.
If nothing is set for the iFrame height/width in the CSS file, it'll use whatever is in the JS file.
It's in CUIC.css, but looks to be broken like some of the other samples on DevNet.
/** * Default attributes for gadget body. */body { background: none transparent; padding: 0px;}#frame1 { width:100%; height:650;}#agentout { margin:4x;}...
