When buying CUIC-NPS for a customer lab environment, do you need to already have UCC in production with a service contract? When we try to download the CUIC software, it says we need a valid service contract. When ordering CUIC-NPS via CCW it does no...

Running CUCM 10.5,  and just purchased a 8831 phone. The keypad is stuck with the Cisco Logo and CUCM shows the following " Inactive Load Failure Reason Internal Phone Error"  Any ideas on how to resolve this issue:

In Firepower Management 5.x we ordered FS-VMW-10-SW-K9 (Firesight 10 devices). In the renamed version Firepower 6.0 Management, do we still need to order these licenses? If so, does anyone have the new sku...ThanksShawn