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- About Leandro de Sao jose
07-26-2019
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Member since
06-29-2012
11
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06-04-2019
05:39 PM
hi dear, tks for the update, i am jus not understanding how didi you passed the variable from the main script to the post call survey script. I as understand we may pass it to finesse. tks
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06-04-2019
09:43 AM
it wasnt clear to me. i juts did not understand how did you get it. so you passed the vairables to finesse and the finesse sent it to the post call survey script, is that it? Can you share some screenshot or the scripts?
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06-04-2019
06:00 AM
its has the limitation if the agent does not ends the call from finesse it does not works. Also i did not see any way of passing variables informations from this way to the new script
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05-31-2019
01:48 PM
Hi dears, I would like to have a evaluation script but i dont see How uccx would provide It. I amor not menaing only a script, i mean evething like getting the call automatically redirect to the evaluation script and also getting the agente name, call id, time from the First script(when the user First call) Or Would someone give some Idea tô develope one please. I am Lost. Tks
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06-22-2016
09:30 AM
dear,
upgrade it to 8.2, according to the release its now supported.
http://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/crn82mr1.html#pgfId-1437193
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Created by
Leandro de Sao jose
in IP Telephony and Phones
in IP Telephony and Phones
10-24-2013
10:48 AM
10-24-2013
10:48 AM
dear, does anyone know how is done to have an IVR so after the agents end with the customer, the customer is transfered to a IVR menu so he can rate the attendance? regards
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08-10-2012
06:25 PM
Dear Peter, Could you please provide me the link you found this information?
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08-07-2012
07:55 PM
Dear friends, while analizing a packet capture, i was wondering on what fields the FCS uses to get CRC. some places tells that it gets the whole frame, even preamble, others just say that it just calculates using only the data. regards,
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Created by
Leandro de Sao jose
in IP Telephony and Phones
in IP Telephony and Phones
06-29-2012
04:21 PM
06-29-2012
04:21 PM
Dears, I have installed VXC and i have no seen any deference between having an IPC instead of having VXC. As i understood, I must install VXC(which installs IPC) on my physical PC and CUCP on VMware host (Virtualized Client). So when I make a call the presence gets the line from IPC (VXC) and the audio get out from my physical PC.... so if i just install IPC not usinf VXC i still have the same scenário. so what is the benefit of VXC? tks,,
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Labels:
Created by
Leandro de Sao jose
in IP Telephony and Phones
in IP Telephony and Phones
06-29-2012
04:20 PM
06-29-2012
04:20 PM
Dears, I have installed VXC and i have no seen any deference between having an IPC instead of having VXC. As i understood, I must install VXC(which installs IPC) on my physical PC and CUCP on VMware host (Virtualized Client). So when I make a call the presence gets the line from IPC (VXC) and the audio get out from my physical PC.... so if i just install IPC not usinf VXC i still have the same scenário. so what is the benefit of VXC? tks,,
... View more
Labels:
06-04-2019
hi dear, tks for the update, i am jus not understanding how didi you
passed the variable from the ma...
06-04-2019
it wasnt clear to me. i juts did not understand how did you get it. so
you passed the vairables to f...
06-04-2019
its has the limitation if the agent does not ends the call from finesse
it does not works. Also i di...
05-31-2019
Hi dears,I would like to have a evaluation script but i dont see How
uccx would provide It. I amor n...
06-22-2016
dear, upgrade it to 8.2, according to the release its now supported.
http://www.cisco.com/c/en/us/td...
Created by
Leandro de Sao jose
in IP Telephony and Phones
10-24-2013
10-24-2013
dear,does anyone know how is done to have an IVR so after the agents end
with the customer, the cust...
08-07-2012
Dear friends,while analizing a packet capture, i was wondering on what
fields the FCS uses to get CR...
06-29-2012
Dears,I have installed VXC and i have no seen any deference between
having an IPC instead of having ...
Public Statistics
| Date Registered | 06-29-2012 04:11 PM |
| Date Last Visited | 07-26-2019 12:12 AM |
| Total Messages Posted | 11 |
