Hi dears,I would like to have a evaluation script but i dont see How uccx would provide It. I amor not menaing only a script, i mean evething like getting the call automatically redirect to the evaluation script and also getting the agente name, call...
dear,does anyone know how is done to have an IVR so after the agents end with the customer, the customer is transfered to a IVR menu so he can rate the attendance?regards
Dear friends,while analizing a packet capture, i was wondering on what fields the FCS uses to get CRC. some places tells that it gets the whole frame, even preamble, others just say that it just calculates using only the data.regards,
Dears,I have installed VXC and i have no seen any deference between having an IPC instead of having VXC. As i understood, I must install VXC(which installs IPC) on my physical PC and CUCP on VMware host (Virtualized Client). So when I make a call the...
Dears,I have installed VXC and i have no seen any deference between having an IPC instead of having VXC. As i understood, I must install VXC(which installs IPC) on my physical PC and CUCP on VMware host (Virtualized Client). So when I make a call the...
hi dear, tks for the update, i am jus not understanding how didi you passed the variable from the main script to the post call survey script. I as understand we may pass it to finesse. tks
it wasnt clear to me. i juts did not understand how did you get it. so you passed the vairables to finesse and the finesse sent it to the post call survey script, is that it?Can you share some screenshot or the scripts?
its has the limitation if the agent does not ends the call from finesse it does not works. Also i did not see any way of passing variables informations from this way to the new script
dear,
upgrade it to 8.2, according to the release its now supported.
http://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/crn82mr1.html#pgfId-1437193
