does anyone know how is done to have an IVR so after the agents end with the customer, the customer is transfered to a IVR menu so he can rate the attendance?
Hi Leandro. It can be done through Cisco Desktop Administrator configuring an action (eg. firward the call to another applycation running a survey) on hangup reference in agent desktop profile. Please use the following link as reference. https://supportforums.cisco.com/thread/2028389 HTH Regards
Carlo
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