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Hey guys,Got a UCCE 8.5 + CVP 8.5 environment with courtesy callback. Everything is set up, and CVP is passing back the 10 digit number to the gateway when an agent is ready and it's trying to make a callback attempt. This is a problem however, as we...
Does anyone know of a command in IOS that can be used to initiate a VoIP call in IOS? We want to be able to kick-off a call from the CLI on a router to a dial-peer that has an answering machine hanging off of a FXS port. This will allow us to do remo...
Does anyone know how, or if, you can setup a meet-me bridge for outside, first caller, dialin?We want an outside caller on a non-ip phone to be able to start the bridge.We do not have the budget for Cisco Conferencing Center.Thanks,Michael Clendening
Does anyone know how, or if, you can setup a meet-me bridge for outside, first caller, dialin?We want an outside caller on a non-ip phone to be able to start the bridge.We do not have the budget for Cisco Conferencing Center.Thanks,Michael Clendening
I know this is an old thread, but still relevant even today in CVP version 11.xConfigure the following voice class to disable the Calling Name on the ingress gateway and then associate it to the incoming dial-peers for CVP. This is a Courtesy Callba...
Mark-Thanks for the quick reply on that. I like yourself have been working with ICM for over 10 years and have the same opinion of setting the customers expectation on EWT. I guess I was hoping, with the response you gave on being polished, that EWT ...
Mark-That is great that you are having success with CCB. In terms of polished, are you including accurate EWT in low and high call volumes? For me accurate EWT in different call flow scenarios is the Holy Grail of CCB working. It would be awesome if...
Sip versus SCCP supported features in UC 8.5http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/8_5/english/admin_guide/62614241apxb.htmlPeace,Michael Clendening
