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dialout prefix support for CVP courtesy callback??

mclenden
Level 1
Level 1

‎10-19-2011 02:35 AM - edited ‎03-14-2019 08:44 AM

Hey guys,

Got a UCCE 8.5 + CVP 8.5 environment with courtesy callback. Everything is set up, and CVP is passing back the 10 digit number to the gateway when an agent is ready and it's trying to make a callback attempt. This is a problem however, as we really need a prefix on that number for outbound dialpeer pattern matching. e.g. 19195551212 or 79195551212 instead of just 9195551212. Maybe I'm missing something but I can't seem to find out how to do this...nothing obvious in the ICM/CVP scripts, etc. Can anyone provide some pointers?

Thanks!

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yshraybman
Level 4
Level 4

‎10-19-2011 10:52 AM

Can you select dial-peer based on source address? 

http://www.cisco.com/en/US/customer/docs/ios/voice/sip/configuration/guide/sip_cg-bind.html

I'm sure there are other more elagant solutions but this is the first thing that came to my mind.

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