When we are checking with reports in webview, I find high number of call errors in a particular call type. When I trace the webview db, i found it call come from ErrorCounts (should be script errors) and i found some of the calls route to the "X" bra...

We are moving a CCM 4.1.3 cluster to a cluster over wan deployment. As there will be much more synchronization issues when doing over IP Wan. Is there any way we can check and ensure the database replicated from the publisher is error free?

Do anyone have experience in deploying NFR release for CVP. We just got 2 license from Cisco (CallStudio & VXML Gateway)?We want to use the VRU Only (Type 8 VRU) mode with post routing from CallManager. We have completed the setup listed in the conf...

Is there anyone knows if there is anyway we can import the dialer list to UCCX 5.x other than uploading the CSV files in the GUI.I see there is a dialer list database in UCCX databsae schema and I want to write so scripts / programs that can collect ...

Does anyone knows that if the UCCX 5.0 outbound feature also workflow actions? so i can call an URL / run execute when the call is answer / ring / drop. I have tried to use the default rule and define an action for call a program. It works with inbou...