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I am using call manager v12 and looking for a 3rd party CDR software to generate report for calls handled for some directory number within 15secs, 30secs etc. Checked with Variphy, they can't generate such reports. Appreciate any leads on this.
I have 2 call managers 9.1.2SU2 in a cluster on Cisco UCS servers and want to migrate them to 12.5.1SU2 on a VMWare infrastructure (non-cisco hardware). Cisco document mentioned RU upgrade or PCD migration. If I want to decrease the downtime, what a...
UCCX version 11.6.1 Is it possible to provide a call waiting pop-up message for the supervisor if there is a call in the queue? Please share any sample script or guide me on how to do this.
Once an agent is selected, I am placing a call to the agent for,a) Alerting the agent with a customer prompt nameb) Then, the agent will get another call to connect to the customer. I think if agent status is "ready" it meant they are available to ta...
I have expressway-edge server certified by public CA. However I did not install those root certs onto the expressway-core server. Due to this exp-c was complaining about the certificate error. Once I uploaded the public root CAs on exp-c, issue reso...
Hi thanks for your reply, I had to log TAC Case and below is resolution provided and it resolved audio issues. One thing that you could try, without any MTP, is first setting the CallManager service parameter for “Duplex Streaming Enabled” to “True”....
The secure traversal test results success under UC traversal zone.The zone status itself is Active. I generated CSR from exp-c and have this signed by internal CA.Downloaded signed server certificate and uploaded it to exp-c.Also I uploaded CA root i...
