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Beginner

UCCX Supervisor wants a call waiting pop up from finesse

UCCX version 11.6.1

 

Is it possible to provide a call waiting pop-up message for the supervisor if there is a call in the queue? Please share any sample script or guide me on how to do this. 

3 REPLIES 3
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VIP Collaborator

Re: UCCX Supervisor wants a call waiting pop up from finesse

This would require a custom javascript gadget and dipping into the finesse.js package. Even then, I am not sure if the finesse.js tracks calls waiting in UCCX.

If you are not comfortable with javascript, there are third party companies with this feature already in their software.
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VIP Mentor

Re: UCCX Supervisor wants a call waiting pop up from finesse

OP could also ask their question over on the developer side here:
https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center
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Beginner
Beginner

Re: UCCX Supervisor wants a call waiting pop up from finesse

Hi

Please checkout the short write-up on 3rd party gadget for displaying alerts for Call queue status.

For more details you can write to info@parsec-tech.com

www.parsec-tech.com

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