Hi Geevarghese , Maybe I was not clear enough, I'm planning to use Mobile Agent feature to use the external phone, but will need to login and logout in Finesse, and there's where I need the SSL VPN. After further investigation I understood that I can use the client-less SSL VPN Connection if I'm able to open the following non-standard ports, besides the standard 80/443: (8080/8443) or BOSH ports (7071/7443) Thanks Nando
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Hi guys, Anyone ever tried the following setup, will it work or do we have any caveats around that? On CCE v9 with Finesse v9. Mobile Agents with an external handset and a broadband internet connection using an Client-less SSL VPN connection to access the Finesse Server and login as a Mobile Agent. Would like to see if anyone had this working before. Thanks Nando
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Thanks Jeff, Thank you very much for the clear answer, completely understood the Start/Stop Recording commands and especially liked the idea you just brought to me. This would obviously have to be an application external to CVP. CVP would interface with this app to say Opt-in or Opt-out for a given call (not being recorded at that time) and in the end of the call the App (receiving all the session from mediasense) would interface Mediasense for recording deletion. Fernando
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Really? I figured I could interface with Mediasense to Start/Stop Recording as I was reading the API Developer guide I found the following controls (description in the Page 76 of the developer guide v9): pauseRecording resumeRecording startRecording stopRecording
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Hi Team, I would like to implement a feature on a UCCE/CVP/Mediasense (version 10 or 10.5) that I imagine a standard one in a lot of countries. I'm planning to use Phone-Side Recording (BIB), although I may consider changing that to Trunk Side Recording. I need the callers entering in CVP/IVR to be asked if they would mind being recorded for quality monitoring purposes... the caller must have the option to opt-out being recorded by pressing one. What I need is to interface with Mediasense from within the CVP Script to tag a call not to be recorded when it gets to the Agent. Can anyone assist with crazy ideas? Thanks
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