About fmadeira

fmadeira · 07-23-2014

Hi guys,Anyone ever tried the following setup, will it work or do we have any caveats around that?On CCE v9 with Finesse v9.Mobile Agents with an external handset and a broadband internet connection using an Client-less SSL VPN connection to access t...

fmadeira · 07-17-2014

Hi Team,I would like to implement a feature on a UCCE/CVP/Mediasense (version 10 or 10.5) that I imagine a standard one in a lot of countries.I'm planning to use Phone-Side Recording (BIB), although I may consider changing that to Trunk Side Recordin...

fmadeira · 06-09-2017

Are you sure it was a Cisco document? I don't recognise that wording like coming from Cisco.Can you paste the link for the document?

fmadeira · 07-31-2014

Hi Geevarghese,Maybe I was not clear enough, I'm planning to use Mobile Agent feature to use the external phone, but will need to login and logout in Finesse, and there's where I need the SSL VPN.After further investigation I understood that I can us...

fmadeira · 07-18-2014

Thanks Jeff,Thank you very much for the clear answer, completely understood the Start/Stop Recording commands and especially liked the idea you just brought to me.This would obviously have to be an application external to CVP. CVP would interface wit...

fmadeira · 07-17-2014

Really?I figured I could interface with Mediasense to Start/Stop Recording as I was reading the API Developer guide I found the following controls (description in the Page 76 of the developer guide v9):pauseRecordingresumeRecordingstartRecordingstopR...

Member Since	‎04-03-2012 08:11 AM
Date Last Visited	‎12-25-2023 07:27 AM
Posts	6
Total Helpful Votes Received	1

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Finesse over an SSL VPN for Mobile Agents

Mediasense Opt-in or out being recorded

Re: Whisper Coaching

Re: Finesse over an SSL VPN for Mobile Agents

Re: Mediasense Opt-in or out being recorded

Re: Mediasense Opt-in or out being recorded