Hi All,Is there a way to route calls to agent depending on location?.i.e. if a call is coming from 8XXX, it goes to an agent with a 8XXX number and if it is not answered by anyone from 8XXX, it goes out to any of the other agents?Are there any docume...

Hi All,Is there any way of using a BLF to monitor the state of a phone. (Not the state of individual lines)? I have a customer that needs to monitor around 10 phones, each with at least 4 lines.This is on ucm 6.1.3Thanks,

Hi,Just wondering if the Wallboard will work for Version 5. And has anyone got instructions.Thanks

Hi All,Running CM6.1.1.2000 and have just tried uploading the load for the 7916 module. I have done this on a test box with the same version, but this one will not come up as an option to choose when I go to choose the expansion module?Any ideas?

Hi All,I am trying to allow my CCMUSER (End users) access to change their BLF Speed Dials. Is this possible? I can currently make them change their Speed Dials, but cannot find where to let them do their BLF Speed Dials.Thanks