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Hi All,Is there a way to route calls to agent depending on location?.i.e. if a call is coming from 8XXX, it goes to an agent with a 8XXX number and if it is not answered by anyone from 8XXX, it goes out to any of the other agents?Are there any docume...
Hi All,Is there any way of using a BLF to monitor the state of a phone. (Not the state of individual lines)? I have a customer that needs to monitor around 10 phones, each with at least 4 lines.This is on ucm 6.1.3Thanks,
Hi All,Running CM6.1.1.2000 and have just tried uploading the load for the 7916 module. I have done this on a test box with the same version, but this one will not come up as an option to choose when I go to choose the expansion module?Any ideas?
Hi All,I am trying to allow my CCMUSER (End users) access to change their BLF Speed Dials. Is this possible? I can currently make them change their Speed Dials, but cannot find where to let them do their BLF Speed Dials.Thanks
Hello,I actually fixed this on my CM now. I found that I had the Privacy Setting Turned on in the phone settings. (It was set on default). I turned Privacy Off and all worked as expected.Not sure if this will fix your problem though.Regards
Hi Rob,That is a shame. Because if I make their buttons as "Add a new SD" I can get them to change their displays. But if I make their setting "Add a new BLF SD" they cannot see their speed dials on the web page. Hopefully this will be fixed in futur...
Hi,We are using an LDAP Server. But what we want to do, is instead of using the GivenName as the First name, we want to use Display Name. But we are unable to change that in CM. Is there any LDAP tools that can do this?
Hi Rohit,Thanks for your answer.I have followed all of the procedures, but when I log in, I still only get level 1, where I actually want to log in as level 15...Any idea?
