The time discrepancy you're experiencing—where reports show data two hours off from your time zone—might be caused by a mismatch in how Analyzer processes time zones between the browser, the tenant, and the underlying reporting engine. Here are a few...

Great question! Yes, this can be achieved with the help of 2Ring Gadgets for Cisco Finesse. Our solution extends the functionality of Cisco Finesse by allowing customization and enhancement of the native interface, including the Call Variables Layout...

Hello Joe,   Just so you are aware as we have done a bunch of integrations with the 2Ring Dialog Gadget which provides a comprehensive set of features that enable data stored in 3rd party contact data stores such as ITSM, ERP, or CRM systems (Salesfo...

With 2Ring you can choose which ever format you want see example below: or this url for real time view:https://demo.2ring.cloud/viewer/#/anonymous/ii6udt/fullscreen/toolbar   Regards, Marco