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Hello,We are trying to use ECC Payloads in PCCE for a particular Call Flow.We discovered that even if we set Payload to the new Payload from Script (using ECC Payload Node), it's always reset by the system to the Default one and Data from ECC Variabl...
Hello,We are developing a CVP VXML Application and we are using a Database Element.We use a Stored Procedure that return multiple rows as a result. We could use a SQL Query also that returns multiple rows.The SP is working fine from Database Element....
Dear all,We are planning to use zero clients for desktop virtualisation in our contact center.Does anyone used the zero clients with Teradici chipset and VMWare View (Wyse, LG, Samsung, DELL...)?Does anyone tried Cisco IP Communicator on a Zero Clien...
Dear All,We are using Unified CC Enterprise with CAD 7.2.Recently, we discovered that Supervisors have blank password in Cisco Desktop Administrator and they can no longer login with their old password.In addition, we discovered that all agents were ...
Dear All,We have deployed IPCC Enterprise 7 with CallManager Cluster. Since we are using 2 different Agent options (CAD + Siebel), We have 2 CallManager PGs pointing to the same cluster but using 2 different CMPG users :- PG1 : CM PG + CG + CTIOS + C...
Hi,Thank you for this answer. I still have some questions Is this Java Class used by default to retrieve Multiple result set? Should I do something in order to be able to call it from the app?Now suppose we are using this class, how can we retrieve ...
Hi Gerry,We have defined MyVAR as a session variable in the Key field.Our question is how we can get the multiple rows from this Session Var? What is the syntax to use?Amine
Correct !We have opened a TAC SR and we knew that updateaw process was restarting on the AW.This caused LDAP polling when AW was down. Rows returned 0 and CAD used the default values.So the solution was to install ICM 7.2(7) ES 139 on the AWs and eve...
Hi,You don't have to add anything to CUCM, the Nokia Phone is registered as a Cisco 7960 or 7970 phone.Don't forget those settings on the Nokia Phone itself :Menu -> Tools -> Settings -> Connection -> SIP SettingsProfile name : any name you want Serv...
