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aketata
‎01-31-2021
Beginner
Expertise: Cisco Unified Communications Solutions - Cisco Contact Center Solutions
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1 Accepted Solution
1 Helpful Vote
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Member since ‎07-20-2006
252
Posts
5
Helpful
2
Solutions

Empty CVP Trunk Group Utilization Report in CUIC 8.5

Created by in Contact Center
11-23-2012
11-23-2012
Dear Senthil,Thanks for you precious answer.I'm going through the configuuration guide.I'll make the...

Re: Live Monitoring and Recording for VPN Remote CAD Agents in U

Created by in Contact Center
11-19-2012
11-19-2012
Hi Martin,We did not use wireless connection. Agents were always connected using cable.Please also n...

CAD Agents can no longer dial numbers from their Dial Pad

Created by in Contact Center
05-29-2012
05-29-2012
3001, 3002... are Dialed Numbers and we have no CTI Route Points.We have configured a Route Pattern ...

CAD Agents can no longer dial numbers from their Dial Pad

Created by in Contact Center
05-29-2012
05-29-2012
Hi Geoff,Yes, it's checked and it seems grayed and we can not change it.Any ideas?

Using IP Communicator on Zero Clients

Created by in IP Telephony and Phones
05-09-2012
05-09-2012
Dear all,We are planning to use zero clients for desktop virtualisation in our contact center.Does a...

Does any one has the Nuance version 9.0.3, 4-ports evaluation li

Created by in Contact Center
05-04-2012
05-04-2012
Hi Kevin,I have the same issue while preparing the CVPI 8.0 training.The products are no longer avai...

Cisco Supervisor Desktops with Blank Password

Created by in Contact Center
08-17-2011
08-17-2011
Correct !We have opened a TAC SR and we knew that updateaw process was restarting on the AW.This cau...

Cisco Supervisor Desktops with Blank Password

Created by in Contact Center
08-10-2011
08-10-2011
Dear All,We are using Unified CC Enterprise with CAD 7.2.Recently, we discovered that Supervisors ha...

Re: Configuring Nokia E71 as SIP in Cisco Call Manager 6.0

Created by in IP Telephony and Phones
05-22-2011
05-22-2011
Hi,You don't have to add anything to CUCM, the Nokia Phone is registered as a Cisco 7960 or 7970 pho...

Re: Outbound Agent is not reserved

Created by in Contact Center
04-01-2011
04-01-2011
Hi Kris,Please note that :- the campaign is enabled- the DL_* table contains records

Re: Outbound Agent is not reserved

Created by in Contact Center
03-30-2011
03-30-2011
Hi,Fot the agents, we have the correct labels configured.Please note that, after monitoring the rout...

Re: Outbound Agent is not reserved

Created by in Contact Center
03-30-2011
03-30-2011
Hi,I have checked the DL table and I can find the records.What else can I check ?Thx

Re: Outbound Agent is not reserved

Created by in Contact Center
03-30-2011
03-30-2011
Hi,Yes, the DN is mapped to the correct Call Type that triggers the reservation script.But I didn't ...

Re: IPCC Enterprise Outbound Option Question (with Siebel)

Created by in Contact Center
12-26-2010
12-26-2010
Hi,Yes, you're right. We also checked SRND and it mentions that Dialer should be colocated with the ...

Re: Siebel outbound configuration

Created by in Contact Center
12-24-2010
12-24-2010
Hi Fabien,Can you tell us how to enable these outbound buttons (accept, reject...)?Thanks
Public Statistics
Date Registered ‎07-20-2006 02:56 AM
Date Last Visited ‎01-31-2021 10:40 AM
Total Messages Posted 252
Total Helpful Votes Received 5
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