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- About aketata
08-17-2018
aketata
Beginner
Expertise:
Cisco Unified Communications Solutions -
Cisco Contact Center Solutions
Recent Badges
Stats
Member since
07-20-2006
252
Posts
5
Helpful
2
Solutions
Empty CVP Trunk Group Utilization Repor...
in Contact Center
11-23-2012
08:00 AM
11-23-2012
08:00 AM
Dear Senthil, Thanks for you precious answer. I'm going through the configuuration guide. I'll make the required configuration changes and I'll update you ASAP. Thanks again !
... View more
Re: Live Monitoring and Recording for V...
in Contact Center
11-19-2012
04:34 PM
11-19-2012
04:34 PM
Hi Martin, We did not use wireless connection. Agents were always connected using cable. Please also note that we disabled G722 for agents' phones. Did anyone tested recording or silent monitoring for VPN conected remote agents? Thanks for all.
... View more
CAD Agents can no longer dial numbers f...
in Contact Center
05-29-2012
03:13 PM
05-29-2012
03:13 PM
3001, 3002... are Dialed Numbers and we have no CTI Route Points. We have configured a Route Pattern 3XXX in CUCM that directs the calls to CVP through a Gatekeeper. When an agent calls one of these numbers using his IP Communicator, it works perfectly but when he calls the same number from CAD Dial Pad, the call fails. This issue appeared while upgrading the whole UCCE solution from version 7 to version 8.
... View more
CAD Agents can no longer dial numbers f...
in Contact Center
05-29-2012
01:20 PM
05-29-2012
01:20 PM
Hi Geoff, Yes, it's checked and it seems grayed and we can not change it. Any ideas?
... View more
Created by
aketata
in IP Telephony and Phones
in IP Telephony and Phones
05-09-2012
03:57 PM
05-09-2012
03:57 PM
Dear all, We are planning to use zero clients for desktop virtualisation in our contact center. Does anyone used the zero clients with Teradici chipset and VMWare View (Wyse, LG, Samsung, DELL...)? Does anyone tried Cisco IP Communicator on a Zero Client ? If yes, was the headset using Jack or USB ? Thanks.
... View more
Labels:
Does any one has the Nuance version 9.0...
in Contact Center
05-04-2012
04:42 AM
05-04-2012
04:42 AM
Hi Kevin, I have the same issue while preparing the CVPI 8.0 training. The products are no longer available in Nuance Website and no one from the sales answered me ! Any idea ? Thanks !
... View more
Created by
aketata
in Contact Center
in Contact Center
08-17-2011
03:10 AM
08-17-2011
03:10 AM
Correct ! We have opened a TAC SR and we knew that updateaw process was restarting on the AW. This caused LDAP polling when AW was down. Rows returned 0 and CAD used the default values. So the solution was to install ICM 7.2(7) ES 139 on the AWs and everything was ok.
... View more
Created by
aketata
in Contact Center
in Contact Center
08-10-2011
03:45 AM
08-10-2011
03:45 AM
Dear All, We are using Unified CC Enterprise with CAD 7.2. Recently, we discovered that Supervisors have blank password in Cisco Desktop Administrator and they can no longer login with their old password. In addition, we discovered that all agents were assigned to the default workflow and they are no longer assigned to their correct workflow. We had to manually reset the supervisors' passwords and the workflows to the agents. Did anyone of you face such issue? Thanks.
... View more
Labels:
Created by
aketata
in IP Telephony and Phones
in IP Telephony and Phones
05-22-2011
12:18 PM
05-22-2011
12:18 PM
Hi, You don't have to add anything to CUCM, the Nokia Phone is registered as a Cisco 7960 or 7970 phone. Don't forget those settings on the Nokia Phone itself : Menu -> Tools -> Settings -> Connection -> SIP Settings Profile name : any name you want Service Profile : IETF Public Username : sip: @ Use Compression : no Use Security : no Registrar Server Address : sip: Realm : ccmsipline User Name : Password : Transport : UDP Port : 5060 Good luck !
... View more
04-01-2011
02:00 AM
Hi Kris, Please note that : - the campaign is enabled - the DL_* table contains records
... View more
03-30-2011
02:37 PM
Hi, Fot the agents, we have the correct labels configured. Please note that, after monitoring the routing reservation script, we noticed is not invoked when the dialer is working. This script works correctly when sing Call Tracer. Anything else to check? Thx.
... View more
03-30-2011
11:09 AM
Hi, I have checked the DL table and I can find the records. What else can I check ? Thx
... View more
03-30-2011
12:06 AM
Hi, Yes, the DN is mapped to the correct Call Type that triggers the reservation script. But I didn't understand your 2nd question regarding the callback records in the DL tables. Can you explain more. Thanks
... View more
Created by
aketata
in Contact Center
in Contact Center
12-26-2010
02:04 PM
12-26-2010
02:04 PM
Hi, Yes, you're right. We also checked SRND and it mentions that Dialer should be colocated with the Agent PG. Thanks a lot.
... View more
12-24-2010
02:47 PM
Hi Fabien, Can you tell us how to enable these outbound buttons (accept, reject...)? Thanks
... View more
Created by
aketata
in Contact Center
11-23-2012
11-23-2012
Dear Senthil,Thanks for you precious answer.I'm going through the
configuuration guide.I'll make the...
Created by
aketata
in Contact Center
11-19-2012
11-19-2012
Hi Martin,We did not use wireless connection. Agents were always
connected using cable.Please also n...
Created by
aketata
in Contact Center
05-29-2012
05-29-2012
3001, 3002... are Dialed Numbers and we have no CTI Route Points.We have
configured a Route Pattern ...
Created by
aketata
in Contact Center
05-29-2012
05-29-2012
Hi Geoff,Yes, it's checked and it seems grayed and we can not change
it.Any ideas?
05-09-2012
Dear all,We are planning to use zero clients for desktop virtualisation
in our contact center.Does a...
Created by
aketata
in Contact Center
05-04-2012
05-04-2012
Hi Kevin,I have the same issue while preparing the CVPI 8.0 training.The
products are no longer avai...
08-17-2011
Correct !We have opened a TAC SR and we knew that updateaw process was
restarting on the AW.This cau...
08-10-2011
Dear All,We are using Unified CC Enterprise with CAD 7.2.Recently, we
discovered that Supervisors ha...
Created by
aketata
in IP Telephony and Phones
05-22-2011
05-22-2011
Hi,You don't have to add anything to CUCM, the Nokia Phone is registered
as a Cisco 7960 or 7970 pho...
03-30-2011
Hi,Fot the agents, we have the correct labels configured.Please note
that, after monitoring the rout...
03-30-2011
Hi,Yes, the DN is mapped to the correct Call Type that triggers the
reservation script.But I didn't ...
Created by
aketata
in Contact Center
12-26-2010
12-26-2010
Hi,Yes, you're right. We also checked SRND and it mentions that Dialer
should be colocated with the ...
Public Statistics
| Date Registered | 07-20-2006 02:56 AM |
| Date Last Visited | 08-17-2018 12:04 AM |
| Total Messages Posted | 252 |
| Total Helpful Votes Received | 5 |
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