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About aketata
01-31-2021
aketata
Beginner
Expertise: Cisco Unified Communications Solutions - Cisco Contact Center Solutions
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Member since
07-20-2006
252
Posts
5
Helpful
2
Solutions
Latest Contributions by aketata
Latest Contributions by aketata
Discussions aketata has Participated In
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Empty CVP Trunk Group Utilization Report in CUIC 8.5
Created by
aketata
in
Contact Center
11-23-2012
11-23-2012
Dear Senthil,Thanks for you precious answer.I'm going through the configuuration guide.I'll make the...
Re: Live Monitoring and Recording for VPN Remote CAD Agents in U
Created by
aketata
in
Contact Center
11-19-2012
11-19-2012
Hi Martin,We did not use wireless connection. Agents were always connected using cable.Please also n...
CAD Agents can no longer dial numbers from their Dial Pad
Created by
aketata
in
Contact Center
05-29-2012
05-29-2012
3001, 3002... are Dialed Numbers and we have no CTI Route Points.We have configured a Route Pattern ...
CAD Agents can no longer dial numbers from their Dial Pad
Created by
aketata
in
Contact Center
05-29-2012
05-29-2012
Hi Geoff,Yes, it's checked and it seems grayed and we can not change it.Any ideas?
Using IP Communicator on Zero Clients
Created by
aketata
in
IP Telephony and Phones
05-09-2012
05-09-2012
Dear all,We are planning to use zero clients for desktop virtualisation in our contact center.Does a...
Does any one has the Nuance version 9.0.3, 4-ports evaluation li
Created by
aketata
in
Contact Center
05-04-2012
05-04-2012
Hi Kevin,I have the same issue while preparing the CVPI 8.0 training.The products are no longer avai...
Cisco Supervisor Desktops with Blank Password
Created by
aketata
in
Contact Center
08-17-2011
08-17-2011
Correct !We have opened a TAC SR and we knew that updateaw process was restarting on the AW.This cau...
Cisco Supervisor Desktops with Blank Password
Created by
aketata
in
Contact Center
08-10-2011
08-10-2011
Dear All,We are using Unified CC Enterprise with CAD 7.2.Recently, we discovered that Supervisors ha...
Re: Configuring Nokia E71 as SIP in Cisco Call Manager 6.0
Created by
aketata
in
IP Telephony and Phones
05-22-2011
05-22-2011
Hi,You don't have to add anything to CUCM, the Nokia Phone is registered as a Cisco 7960 or 7970 pho...
Re: Outbound Agent is not reserved
Created by
aketata
in
Contact Center
04-01-2011
04-01-2011
Hi Kris,Please note that :- the campaign is enabled- the DL_* table contains records
Re: Outbound Agent is not reserved
Created by
aketata
in
Contact Center
03-30-2011
03-30-2011
Hi,Fot the agents, we have the correct labels configured.Please note that, after monitoring the rout...
Re: Outbound Agent is not reserved
Created by
aketata
in
Contact Center
03-30-2011
03-30-2011
Hi,I have checked the DL table and I can find the records.What else can I check ?Thx
Re: Outbound Agent is not reserved
Created by
aketata
in
Contact Center
03-30-2011
03-30-2011
Hi,Yes, the DN is mapped to the correct Call Type that triggers the reservation script.But I didn't ...
Re: IPCC Enterprise Outbound Option Question (with Siebel)
Created by
aketata
in
Contact Center
12-26-2010
12-26-2010
Hi,Yes, you're right. We also checked SRND and it mentions that Dialer should be colocated with the ...
Re: Siebel outbound configuration
Created by
aketata
in
Contact Center
12-24-2010
12-24-2010
Hi Fabien,Can you tell us how to enable these outbound buttons (accept, reject...)?Thanks
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Public Statistics
Date Registered
07-20-2006
02:56 AM
Date Last Visited
01-31-2021
10:40 AM
Total Messages Posted
252
Total Helpful Votes Received
5
Helpful Votes Given To
User
Helpful Count
geoff
7
Jonathan Schulenberg
4
htluo
4
See all >
Helpful Votes From
User
Helpful Count
shaheeramunir
5
See all >