We had the same problem and Steve shared his experience 3.3.3SE and this helped us. Most likely unrelated but we also ran into another problem when using both SNMP v2 and v3 for discovery. Bug ID  CSCuv51450. ... View more

FYI - this ended up being related to windows firewall and port issues. Regards, Daniel ... View more

It turns out for me they can just be in "Standard CCM End Users", My problem was assigning the users at the device level instead of the line level. P.S. for some reason I only see the "Associate End Users" option on the line level when I navigate to it from the device level. Thanks again! ... View more

Hello, Thank you very much for your input javalenc. That has helpful but I am still running in to some problems. Here is what I have tried 1. I made sure the manger ID shows up in other 'End User' profiles, and that the users have devices assigned to their Owner User ID's.      Based on that is it safe to assume all of the required structure is there, and now all I need to do is configure the managers account correctly? 2. I think this is where it gets funny. The instructions do not say exactly which group or role to use for Managers. It does mention a Manager setup though and I am not 100% clear what that requires. I am assuming I need to add them to a specific group and provide specific roles? If i add them to "CCM End Users" but they do not see their direct reports in the tool (If i do not give them a group they can not log in to the tool). I do not have a group called "CAR Management User" or "CDR Management User" or anything like that. I don't want to give them "CAR Admin Users". I however already have a CAR Admin User as described as a prerequisite in the linked documents. 3. I tried creating my own custom Group/Role combination and I found a Role that looked promising in the application "Cisco Call Manager Serviceability" called "CDR Management" and added that to the end users permissions without luck. On the role creation page I do not see any application resembling "Cisco Unified Communications Manager CDR Analysis and Reporting" Is there any chance someone can tell where I am currently going wrong with this information? P.S. This is with CUCM 7.1.3 Thanks again! Daniel ... View more