Good morning members, I am new to UCCX and scripting. I am trying to build a test script, starting with a trigger to play a prompt. Steps created in the script: 1. Start 2. Accept (Triggering Contact) 3 Play Prompt (here I set a variable to play my p...

Good morning members, I have Jabber version 11.9.0 running on Windows 7. The client loads up fine, but keeps disconnecting from the CUPS server. It will show the person online, but then randomly disconnects and reconnects. I upgraded to the latest ve...

Hello members, I have a new Cisco 8821 wireless phone which is not registering to my CUCM. I installed the latest device pack so the 8821 can be added and rebooted my CUCM clusters. I added the phone via Device>Phone>Add New on CUCM. On the 8821, I m...

Good morning forum members, I recently installed device pack cmterm-devicepack9.1.2.16147-1.cop.sgn, to add the latest Cisco 8821 wireless phone.  I had not yet restarted the TFTP service or rebooted the CUCM clusters. I just added the device pack re...

Good morning members. I have connected a Plantronics EncorePro HW510 headset to a Cisco 7925G wireless phone via a QD to 2.5mm lead (Part no. 65287-01). The headset icon appears on the phone display when connected, but the volume through the headset ...