Member since ‎04-16-2003

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  • 83 Posts
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As the title states - upgrade from 7.2.3 to 8.5.3.  The existing 7.2.3 platform will remain in place on physical servers.  The new 8.5.3 environment will be on UCS C series VM.Has anyone tried anything similar.  PDI suggests first going to 8.0(1a) fo...
UCCE with CAD:When agents show their statistics in the CAD window, and select Agent Detail Real-Time Display - the Avg Talking field is showing the same number for ALL agents.  For example, each agent shows a value of 2:26 for Avg Talking.  It would ...
Hi, we have UCCE 8, CVP 8, UCM 8.  One of the issues with CVP 8 is that it now only supports a flat codec.  Where previously you could use G.711 for the vru leg and G.729 to extend the call across the WAN to an agent - now only a single codec is supp...
Using UCM version 5.1.3 - need to know if there is a parameter or timer to set a ringback for callers put on hold. For example, if I put a call on hold and forget about them, after a set time limit (say 2 minutes), my phone rings again reminding me t...
Looking to see if anyone has utilized the post-call survey feature (restart to alternate dnis) for cvp 4.x using H323. I want to be able to pass variables (agent ID and call type) along with the call going to the survey. I think this would work if th...
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Member Since ‎04-16-2003 09:40 AM
Date Last Visited ‎07-20-2022 12:01 AM
Posts 83
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