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As the title states - upgrade from 7.2.3 to 8.5.3. The existing 7.2.3 platform will remain in place on physical servers. The new 8.5.3 environment will be on UCS C series VM.Has anyone tried anything similar. PDI suggests first going to 8.0(1a) fo...
UCCE with CAD:When agents show their statistics in the CAD window, and select Agent Detail Real-Time Display - the Avg Talking field is showing the same number for ALL agents. For example, each agent shows a value of 2:26 for Avg Talking. It would ...
Hi, we have UCCE 8, CVP 8, UCM 8. One of the issues with CVP 8 is that it now only supports a flat codec. Where previously you could use G.711 for the vru leg and G.729 to extend the call across the WAN to an agent - now only a single codec is supp...
Using UCM version 5.1.3 - need to know if there is a parameter or timer to set a ringback for callers put on hold. For example, if I put a call on hold and forget about them, after a set time limit (say 2 minutes), my phone rings again reminding me t...
Looking to see if anyone has utilized the post-call survey feature (restart to alternate dnis) for cvp 4.x using H323. I want to be able to pass variables (agent ID and call type) along with the call going to the survey. I think this would work if th...
Just an update to this upgrade.........We were able to upgrade from 7.2 to 8.5(3) by going straight to the 8.5(3). In other words we didn't need to go through incremental upgrade by stopping at UCCE 8.0(1a).The latest version of EDMT is 8.0 - but it...
Hi Amer - thanks for the response.Based on information from yourself and PDI, I think our best bet is the following:1. Uninstall 8.5(3) - leaving us on windows 2008 R22. Install 8.0(1a) on the logger and HDS3. Migrate the data from t...
Hi Geoff - is the sizing tool still out there? I'm on the partner page, but navigating the cisco website is a challenge at best. I keep coming back to dead links.Thanks,Robb
