As the title states - upgrade from 7.2.3 to 8.5.3.  The existing 7.2.3 platform will remain in place on physical servers.  The new 8.5.3 environment will be on UCS C series VM.Has anyone tried anything similar.  PDI suggests first going to 8.0(1a) fo...

UCCE with CAD:When agents show their statistics in the CAD window, and select Agent Detail Real-Time Display - the Avg Talking field is showing the same number for ALL agents.  For example, each agent shows a value of 2:26 for Avg Talking.  It would ...

Hi, we have UCCE 8, CVP 8, UCM 8.  One of the issues with CVP 8 is that it now only supports a flat codec.  Where previously you could use G.711 for the vru leg and G.729 to extend the call across the WAN to an agent - now only a single codec is supp...

Looking to see if anyone has utilized the post-call survey feature (restart to alternate dnis) for cvp 4.x using H323. I want to be able to pass variables (agent ID and call type) along with the call going to the survey. I think this would work if th...