the Q
Member since ‎01-05-2011

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I don't want to experiment with our UCCX set up during the day, but at night I'd like to test features without editing the times in the scripts.  The calls go to 'closed' treatment though.  Is there a way to test daytime call handling after hours? W...
I downloaded 300,000 CDRs from CAR, and loaded them into Excel.  IPs and Dates are all screwed up.  Maybe other stuff too.  I created a formula to convert the date, but now I have IPs and who knows what else. Is there an easier way to get a report ...
If I search CDRs and end up with more than 100 results, they get cut off.  The "email report" thing isn't set up either. I assume that list is cut off too? If I download the CDRs I get everything and everyone in that date range.  Is there a way to s...
I'm getting an alert that UccxVoiceAgent  is not running.  I'd like to know what it is, and what it's doing, so I might have a guess at why it stopped.  My other UCCX servers have it running. What could have caused it to go down?  A network event?  ...
I have quite a few UC v10.5 and v11.5  machines, including CUCM, CER, UCCX, Unity, IMP, etc. and more than a dozen clusters.  We'd like to set the admins up with their own usernames, so when they leave we can shut them off and they won't have access ...
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Member Since ‎01-05-2011 07:17 AM
Date Last Visited ‎08-18-2017 03:55 AM
Posts 46