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I don't want to experiment with our UCCX set up during the day, but at night I'd like to test features without editing the times in the scripts. The calls go to 'closed' treatment though. Is there a way to test daytime call handling after hours?
W...
I downloaded 300,000 CDRs from CAR, and loaded them into Excel.
IPs and Dates are all screwed up. Maybe other stuff too. I created a formula to convert the date, but now I have IPs and who knows what else.
Is there an easier way to get a report ...
If I search CDRs and end up with more than 100 results, they get cut off. The "email report" thing isn't set up either. I assume that list is cut off too?
If I download the CDRs I get everything and everyone in that date range. Is there a way to s...
I'm getting an alert that UccxVoiceAgent is not running. I'd like to know what it is, and what it's doing, so I might have a guess at why it stopped. My other UCCX servers have it running. What could have caused it to go down? A network event?
...
I have quite a few UC v10.5 and v11.5 machines, including CUCM, CER, UCCX, Unity, IMP, etc. and more than a dozen clusters. We'd like to set the admins up with their own usernames, so when they leave we can shut them off and they won't have access ...
The remote users were experiencing
- audio not working for 8 seconds at the beginning of the call (2-ways)
- can't answer calls
- can't transfer calls
- getting logged out of Finesse
at least a dozen times per day.
We rebooted the Expressway boxes...
>> "why not just edit the script?"
a. Because they have a habit of not being returned to their exact previous state.
b. Because then can get corrupt.
c. Because they can collect the occasional mis-typed characters.
d. Because they can get accidental...
I was hoping Cisco had some way to do this, and I guess they don't. But I like your solution k.Davis.
Maybe I could assign one or two CallerIDs to act like 'business hours' during closed hours. Then there are no edits at all for testing at night....
Straight forward? ... Ha. No. ... No it's not.
To start with you are usually pushing the limits of Excel and it can take 15 minutes just to load the CSV. And you may need to do this several times to get it right.
After the date thing is re-figur...
