I don't want to experiment with our UCCX set up during the day, but at night I'd like to test features without editing the times in the scripts.  The calls go to 'closed' treatment though.  Is there a way to test daytime call handling after hours? W...

I downloaded 300,000 CDRs from CAR, and loaded them into Excel.  IPs and Dates are all screwed up.  Maybe other stuff too.  I created a formula to convert the date, but now I have IPs and who knows what else. Is there an easier way to get a report ...

I have quite a few UC v10.5 and v11.5  machines, including CUCM, CER, UCCX, Unity, IMP, etc. and more than a dozen clusters.  We'd like to set the admins up with their own usernames, so when they leave we can shut them off and they won't have access ...