Can anyone point me the in the direction of how increase the timer RONA timer when using CAD? We have a customer that wants to increase the amount of time before a call is routed to the next agent. Any assistance would be much appreciated. Thanks
The questions was about a 4500 and not a 6500.Sorry it looks like he was asking about both and i missed the 6500 section.Here are my results from a 4500 with a SUP-V4500-SupV#sh environment no alarm Chassis Temperature = 39 degrees...
Here's a doc that was written for 4.x but it still applies to 5.x as well. Just follow all the stepshttp://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml
Go to System --> System Parameters --> Supervisor Access. Change the option to the "Access to Supervisor's Team Only". Then have your supervisor login into the Appadmin page using the Supervisor login. The will get the RMCM menu and can change the...
