infrastructure
Level 1
Level 1
Member since ‎10-27-2016
‎12-31-2023

User Statistics

  • 9 Posts
  • 0 Solutions
  • 5 Helpful votes Given
  • 0 Helpful votes Received
Recent Badges
FirstQuestion

User Activity

Our company is experiencing a temporary staff shortage causing the hold times in the Finesse Queue to be longer than usual.  I have multiple triggers setup but it doesn't seem to matter which trigger the inbound calls come into or where they come fro...
If users in our organization are on the phone (Cisco 7841's) and someone tries to call them 1 of 2 things will happen.  If the user (receiving the call) has VM setup the incoming call goes directly to VM but there is NO indication that a call has bee...
We are a car company.  We have a couple hundred car lots scattered through several states.  The associates at those locations use device profiles to login to phones at the lot.  Each associates extension is assigned a location specific calling search...
We have a new instance of CSCP set up. During installation and configuration we downloaded and used the CSP-C .zip from SMTC during configuration everything seemed to work fine. I created a range of IPs for discovery and I see those devices listed in...
I am trying to "reclaim" phone numbers assigned to people who no longer work here and there doesn't seem to be a good way to do that if, when people are let go, they are not "cleaned up" at the time in UCM.   If I have to dump a list of every user in...
Community Statistics
Member Since ‎10-27-2016 01:41 PM
Date Last Visited ‎12-31-2023 08:32 AM
Posts 9
Helpful Votes Given To