So my problem is that in our company we use primarily "internal" extensions for average users.  (479-101-xxxx).  These numbers can't be reached from outside unless a person dials our Corporate IVR and reaches that extension.  We bought a small compan...

I have figured out how to use the file get command to move a file(s) FROM the UCM Publisher TO my SFTP server in order to clean up some space which I need to put a new MoH file on there for use at one of our Car-Lots. file get activelog /mohprep <fil...

Our company is experiencing a temporary staff shortage causing the hold times in the Finesse Queue to be longer than usual.  I have multiple triggers setup but it doesn't seem to matter which trigger the inbound calls come into or where they come fro...