I was checking for an option to integrate Amaxon lex bot with Webex CC?But not finding any docs related to it. Please let me know if this is possible and if yes, how.
Do we have any PCCE with Amazon Lex or Azure Bot integration in production. If yes, can someone help on the high level tasks required from CC perspective.Also, which AI is recommended among- Yellow, Consilium, Kore, Expertflow, 24/7 and Cisco IMI as ...
Hi All,Am looking for a support on finalizing the design for below requirement and need to know if there are any one 3rd party vendor who can provide all of the below features: SMS- Incoming and OutgoingChatBot UI with AI/ML capability from Google CC...
My customer is doing a PoC with a third party application for analytics.They have PRI terminated on Gateway and registered to CUCM using MGCP.Using XMF, they have done all configurations as mentioned in the Cisco Doc but have configured remote-url 1 ...
Thanks David.But the customer is having Lex solution and want to integrate with Webex CC. So is there any ipaas solution provider or can we achieve it using custom API development. Any suggestions?
I agree @david.macias Also facing an issue here as most of the vendors are saying the integration is possible. But how and where it will be integrated is not documented. For GCCAI- grpc integration is mentioned but not sure how the other vendors get ...
Hi @david.macias -this is for a customer having a full fledge IVR and Chat option already implemented. But looking for a Bot to reduce the AHT. Most of the vendors saying its possible but not sure on what all surprises will be there during actual imp...
@bill.king1 - I know that but as you mentioned, IMI details are more aligned towards WebEx CC and our customer is having onprem solution of UCCE. Thats the reason I wanted to know if there is any existing integration in production with UCCE+IMIThanks...
