About kkoeper12

kkoeper12 · 03-24-2015

I just created a new email queue and added it to a test agent and when the agent logs in to CAD the tab for the email queue says "Loading" but it never loads. The phone queue for the test user works normally. IMAP is enabled on Exchange and the servi...

kkoeper12 · 01-04-2021

Thanks for the tip in this old post. It helped me out today!

kkoeper12 · 07-30-2015

If using Single Inbox you would go to Unified Messaging/Unified Messaging Account Status and delete or disable there.If not then you would edit the Message Actions under the user to not forward to Email.

kkoeper12 · 07-30-2015

Troubleshooting will vary based on whether you are using SIP, H323 or MGCP on the gateway.If using H323 try running some debugs to verify the call is coming in correctly, correct digits are being sent to CUCM and correct dial peers are being matched....

kkoeper12 · 07-30-2015

I think that a translation pattern applied to the ephone-dn's that should not be able to dial the manager would be the easiest to configure.Manager, ephone-dn 20 - can dial all numbers so no translation neededStandard, ephone-dn 5 - can dial all numb...

kkoeper12 · 07-30-2015

Assuming the calls are going through UCCX you may be able to add a short recording there based on which branch of the script they go through.

Member Since	‎05-03-2005 06:51 PM
Date Last Visited	‎10-26-2022 12:03 AM
Posts	163
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UCCX email queue stuck in "loading"

Re: Hi Grant,Please try to "shut"

If using Single Inbox you

Troubleshooting will vary

I think that a translation

Assuming the calls are going