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I just created a new email queue and added it to a test agent and when the agent logs in to CAD the tab for the email queue says "Loading" but it never loads. The phone queue for the test user works normally. IMAP is enabled on Exchange and the servi...
If using Single Inbox you would go to Unified Messaging/Unified Messaging Account Status and delete or disable there.If not then you would edit the Message Actions under the user to not forward to Email.
Troubleshooting will vary based on whether you are using SIP, H323 or MGCP on the gateway.If using H323 try running some debugs to verify the call is coming in correctly, correct digits are being sent to CUCM and correct dial peers are being matched....
I think that a translation pattern applied to the ephone-dn's that should not be able to dial the manager would be the easiest to configure.Manager, ephone-dn 20 - can dial all numbers so no translation neededStandard, ephone-dn 5 - can dial all numb...
