Is there a way to add a 9 to hyperlinked phone numbers in the Cisco Agent Desktop's browser automatically for users?  

Tried searching but cannot find this error.  This is for my attendant. She has a Cisco Agent number on one device (7946 phone) and logs into Agent fine.  When she tries to log into CUAC, however, there is an error message that states: Your phone has ...

Script that includes dial by extension at anytime. I have the settings below but it is stripping the second digit the caller types unless there is a delay between digit one and digit two. I know it is a timeout setting somewhere and it is probably ri...