Is there a way to add a 9 to hyperlinked phone numbers in the Cisco Agent Desktop's browser automatically for users?     ... View more

I recently had to switch an Agents extension. The agent still shows up in Supervisor but neither that nor the Agent software is actually logging call data now changing the ready/not ready state. They are still getting calls from the script   I am on 10.5 for CUCM and 10.6 for UCCX    User is also utilizing Extension Mobility since they use soft phones. I had to delete the soft phone and recreate it already and some of the calls were not stopping on the Agent even though they have hung up already.   Any ideas? ... View more

Script that includes dial by extension at anytime. I have the settings below but it is stripping the second digit the caller types unless there is a delay between digit one and digit two. I know it is a timeout setting somewhere and it is probably right under my nose but why is UCCX stripping the second digit here or just not recognizing it?   THANKS!!!   ... View more

Unique issue...as they all seem.    I have a script in UCCX for a particular group. This group does utilize call monitoring unlike other groups which seems to be the only difference in application in the company so I though I would throw that out there.    The agents, only on this script, lose connectivity to their 7942 phones. The phones then get stuck on the registering screen. They will only successfully re-register when unplugged or reset with **#**. I had TAC look at the console logs but did not see anything. They suggested a wire shark on the agents computer but not sure that is the right direction.   Has anyone encountered an issue like this?   All the CAD users effected have laptops connected to the 7942 phones.   Thanks David ... View more

I know I am not going to provide a whole lot of info since there is so much to post so I thought I would lay out what works and what doesn't in hopes someone can guide me to solution.   We have a current physical RF (RightFax) with a tech line coming straight into it avoiding CUCM.    I have (with help) virtualized the RF and have it going thought the CUCM 8.6 through a 2901 voice router    I can dial out through an existing PRI. I have added a new PRI to accept incoming calls and this is where I am stuck. Internally I can set up a four-digit extension...say 2901...and get to the RF virtual server. I pointed the DID to the new PRI and get the below results but the call rings not allocated:   001078: Jul  8 12:10:21.663 EDT: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8  callref = 0x00BA         Bearer Capability i = 0x8090A2                 Standard = CCITT                 Transfer Capability = Speech                 Transfer Mode = Circuit                 Transfer Rate = 64 kbit/s         Channel ID i = 0xA98381                 Exclusive, Channel 1         Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100 vgmducgvg01#                 Protocol Profile =  Networking Extensions                 0xA10F02010106072A8648CE1500040A0100                 Component = Invoke component                         Invoke Id = 1                         Operation = InformationFollowing (calling_name)                                 Name information in subsequent FACILITY message         Calling Party Number i = 0x0081, 'FULL NUMBER'                 Plan:Unknown, Type:Unknown         Called Party Number i = 0xC1, '2901'                 Plan:ISDN, Type:Subscriber(local) 001079: Jul  8 12:10:21.667 EDT: ISDN Se0/2/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x80BA         Cause i = 0x8081 - Unallocated/unassigned number   When the DID was pointed (mistakenly by the Telcom) to our local PRI, it actually worked but not to our new PRI. The settings mirror each other on the two PRIs to boot. Same Telcom and everything.  The internal ext works but not the full number.    Anyone have any thoughts on where I should look?   THANKS!!!     ... View more

Right now we have an Exchange server in house. A part of my company is moving to Office 365. The firewall rules are most likely not going to allow Unity to connect to 365. My firewall admin want to know what to open up but I am having a rough time finding the doc for this specific application. Most Cisco docs just list a ton of things to open but not specific to 365 integration. Any one can point me to an official doc to help me out? Unity 8.6 Thanks! David ... View more

I have a remote office trying to get voicemails emailed to them after the convert to Office365. They are well aware MWI lights will not be working with this change. I see publication on creating a Smart Host but my Exchange guy does not really know what that entails. I am Googling it but thought I would pick peoples brains here. I have not been able to get Unity to send to any external emails. Thanks for your direction in this! David ... View more