UCCX email queue stuck in "loading"

[kkoeper12]

I just created a new email queue and added it to a test agent and when the agent logs in to CAD the tab for the email queue says "Loading" but it never loads. The phone queue for the test user works normally. IMAP is enabled on Exchange and the service has been restarted.

Using:

Exchange 2013

UCCX version: 10.5.1.10000-24
CUCM version: 10.5.2.10000-5

I am able to telnet to the Exchange server on port 143 with the username/password configured on CDA.

Using Windows 7 and Java 7u51. Tried deleting Java and opened the client and had CAD download the Java version it needed.

Any suggestions would be appreciated.

Thanks

[Jonathan Schulenberg]

The Cisco CAD Troubleshooting Guide for Cisco Unified Contact Center Express, Release 10.5 covers this on page 101.

Problem Agent E-Mail does not work. The Agent E-Mail applet displays a “Loading...” animation that never completes. If you turn on the Java Console with Tracing, Logging, and Applet life cycle exceptions enabled, you can see the following message during Agent E-Mail start up:
security: LiveConnect (JavaScript) blocked due to security settings.
Cause. With Java 7 Update 25, Oracle introduced a feature that blocks LiveConnect when the user’s JRE does not meet the JRE security baseline. The security baseline is published by Oracle and updated as security vulnerabilities are fixed in newer JRE updates. When the Agent E-Mail applet starts, the JRE checks this security baseline. If the required JRE is higher than the JRE version the user is currently running, or if the security baseline cannot be found and the current JRE is expired, Agent E-Mail no longer works.
Solution JRE 1.7 Update 45 is no longer supported due to Oracle changing the security baseline. You must update to JRE 1.7 Update 51 or later. Future JRE updates might render Agent E-Mail unusable due to the LiveConnect blocking feature and the security baseline. If this is the case, you must perform one of the following workarounds:
■ Update each user’s JRE version to meet the security baseline.
■ Move the security slider of each user’s Java Control Panel to a
setting lower than High
■ Add Cisco Agent Desktop to the Exception Site List. For more information, refer to the following Oracle documentation:
http://docs.oracle.com/javase/7/docs/technotes/guides/jweb/ex ception_site_list.html
■ Create a Deployment Rule Set (DRS) and distribute it throughout the contact center. For more information on how to create and distribute your own DRS, refer to the following Oracle documentation:
http://docs.oracle.com/javase/7/docs/technotes/guides/jweb/de ployment_flow.html#rules