Hello, We are using a report definition called RD Agent Audit Detail in CUIC which utilizes our UCCE Realtime Data source. This report pulls all specific events for each user and is built using an Anonymous Block. We would like to take this report de...
UCCE 11.6
Finesse 11.6.1.10000-30
In the past 2 days we have had issues with users going into Not Ready - Call overlay.
this has happened a couple times a day for no apparent reason. It will happen to a group of users, and then they recover.
Whe...
I am new to CUIC reporting, but have been doing some ICM scripting.Recently I was asked when running Precision Queue Interval All Fields report why the numbers do not add up.Specifically why the "Queue" numbers do not add up to the "SL Answered + ...
Hello
Currently we are running 7965 VPN phones, connecting to ASA, authenticating via SSL. It is working well.
However we need to move to the 88XX series phone since the 7965 has been retired. We are targeting the 8841 at this time.
I have a 884...
We have started to look for a replacement agent phone, which currently is the 7965.
While no direct successor was given by Cisco, we were directed towards the 8800 series phone.
The 8841, and 8851 are the candidates.
Environment:
CUCM 10.5.1
UCCE...
We are still expecing this issue.
Our Vendor has been enaged, as well as Cisco Tac
Will update once we have more information.
It can be noted that the CVP logs do show
can't connect to SIP server: ConnectionWrapper.check: can't establ...
Agents are setup with a Single ACD line only.
We do PQ's and it seems to happen across them with no rhyme or reason.
In the CVP Error logs I do find the following statement.
[product_name=CVP][subsystem_exception_info=][tid=pool-1-thread-339-SI...
Thank you Deepak Rawat
We are talking with our Partner as you suggested.
Was just seeing what others are doing as well. I like to get at least a few opinions.