Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi,We are using PIX 7.0.4 and Our dhcp server was located on outside. I could configure the dhcp server address. However, I found that dhcprelay can be only enabled on physical interface but not vlan (tagged) interface.Is it PIX-OS bug ?Do this probl...
Hi, I installed ACS3.3 on windows 2003 standard server and it joins Windows 2000 Active Directory. It works normally when it is using Cisco Secure Database. However, it can't authenticate users located in windows 2000 AD. Is my combination supported ...
Hi All,We found that in agent desktop, some calls queued always remained in IPCC queue. But our agents are all idle. We can clear these calls only by restarting the system. However, we found that these calls affect the Historical Report Statistics. H...
Hi,Our IPCC can record but can't Silent Monitoring in Supervisor Destkop. The supervisor and IPCC server are in different subnet. What port I need to permit to allow silent monitoring call from supervisor ? Thanks
I'm using IPCC Express 3.53. We want to create a script that:When a call is waiting on CSQ, caller can press a key to leave a voice mail if the caller don't want to wait too long during queueing.How to implement that? Thanks a lot !
Hi,I fixed this problem after erase the whole configuration and configure it step by step. I think the previous problem is due to some hidden configurations.
Do you mean that the Enterprise data can display Phone Name of call-in customer on desktop agent after creating teletcaster ?I found that the page is only the step to create IP Phone agent.
Thanks.Is it possible to change the location of Recorded Files (DESKTOP_CFG\Audiofiles) ? because it may contain sensitive conversations. These files are recorded by "Call-Record" Function of Supervisor Desktop.I feel that sharing DESKTOP_CFG is not ...
Hi, That is good. I only used this in one of hotline because this hotline involved $$ and I will put a filter to only record this type of callsNow my case is that the Hotline number (i.e. Route-Point) is 3000, I created a workflow like this==========...
Can I stop the VoIP Monitoring service instead of removing it? Any drawback? If yes, how to stop it ? Any follow-up after re-run the setup disk ? such as reinstall desktop agent, reconfigure ICD, Directory Service?Thanks for your reply
