IPCC can record but can't Silent Monitoring

[rman]

Hi,

Our IPCC can record but can't Silent Monitoring in Supervisor Destkop. The supervisor and IPCC server are in different subnet. What port I need to permit to allow silent monitoring call from supervisor ? Thanks

[wong34539]

You will find this URL useful:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml

[tapk5]

I just figured out the similar problem in an IPCC Express deployment. Agent and supervisor desktop with Media Termination must be installed, so that this desktop can act as a phone, and handle voice traffic. This media termination is also configured as IP phone in CCM.

Hope this helps.

Wei