Calls always remained in IPCC queue

[rman]

Hi All,

We found that in agent desktop, some calls queued always remained in IPCC queue. But our agents are all idle. We can clear these calls only by restarting the system. However, we found that these calls affect the Historical Report Statistics. How can we fix it? Thanks a lot !

[pralex]

Verify that there are no unsupported configurations or actions as per the Release Notes, Call Pickup

being done on ICD lines or ICD DN's appearing on multiple devices.etc....

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/relnote/rn_353rn.pdf