Hello, I am running CCX 11.6.1 with Nunace recognizer 10.2.8.   This is a new install and I am trying to develop a ccx script that will ask for the customers 9 digit account number, the first digit is always a letter a-z and the second leading digit ...

Hello,I have had a request to put in a menu option for a customer where they are given the option to speak "sales" or press "1", etc.  I found an XML sample doc in the CCX 8.5 design guide.  I am trying to figure out how the XML script gets called fr...

I have had a question from a customer about gathering a customer phone number via IVR, taken that number doing a database dip to find the agent on call and sending the phone number of the caller as a text mesage to that agents cell phone.Has anyone t...

I am trying to find out what inpact if any changing the AXL service providers during production will do if any?  We are running uccx 7.01 SR5 with a single UCCX node

I am getting the following error when I do a debug on a script, the script was working before and now just stopped.  Task:18000000007 AcceptStep: Trigger is not a ContactApplicationTrigger"  Has anyone seen this and could you provide any insite?Thank...