I participate in the community to share what I learn from interacting with hundreds of customers in my consulting role at Cisco. I hope you find my posts valuable. Don’t worry, I won’t be selling Cisco gear on the community but I will put my phone and email here in case you want to reach out and discuss how our collaboration technologies can help you: +34912012169, jballari@cisco.com. Feel free to follow me on Twitter too @chemaballarin. I currently work in the collaboration architectural team in the Mediterranean region supporting customers, partners and Cisco account teams to develop solutions that meet our customers needs to improve the way they interact and work together. I love chocolate and technology (not sure in which order) and I like to keep my mind active by learning new things everyday. I hate intolerance and chocolate fillings (of any flavor). Expertise: Unified Communications products: broad experience in large enterprise deployments as an engineer, consultant and adviser. I've worked with customers across Europe to help them improve and develop their business processes by using collaboration technologies. I'm a heavy user of social networks and like playing around with the latest gadgets/tools/solutions and see their value in the enterprise.