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Level 1
Member since ‎01-16-2004

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  • 44 Posts
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  • 14 Helpful votes Given
  • 5 Helpful votes Received
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All,I am trying to redirect an inbound call at the gateway level on an h323 gateway. The calls come in on a single PRI. What I am trying to do now is use two different inbound dial-peers with the same incoming called-number and the max-conn command. ...
Hello, I am trying to get the querystring parameters sent to a vxml document. I should be able to use something to the effect of "request.querystring("myParam")" inside of a <script/> block but it does not seem to work. Here is the detail of what I a...
Hi,I am trying to create a script that routes a call to other subflows based on the DNIS. I am translating all incoming numbers (DNIS) to one CTI route point. My problem is that the script always shows the CTI route point ext. as the DNIS. This makes...
Hi,Has anyone successfully implemented a wrap-up timer for desktop agents. I am trying to figure out how to take an agent from automatic work state after a call to ready after a predetermined amount of time. Thanks, Nathan
Is there a way to get the historical reporting information before a call is completed? My understanding is that no information is written to the HR database until a call has ended. I would like to be able to get the session ID of a call when it is ro...
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Member Since ‎01-16-2004 08:01 AM
Date Last Visited ‎07-29-2021 07:08 AM
Posts 44
Total Helpful Votes Received 5
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