To all,I am stuck. Here is the basic logic for my callback caller script when agent is in Ready state. After the Get Digit String step, what should I do to terminate the call and keep the script running?Select Resource (--Triggering Contct--from CS...
Hi,We are running UCCx 8.0(2) in a HA and installed the HR plugin. Can you run Historical Reporting on the backup UCCx server while the primary UCCx server is still on-line? Thanks,Nelson
I have a CUCM 7.1(3) cluster. We are experiencing problems with Ad Hoc Conferencing. When all (3) IP phones are in the same Device Pool (A-DP), it works fine. However, it has to be in this particular Device Pool (A-DP). But, when you put the (3) ...
Hi,The 1st thing that I checked was codec. The A-Region is set for G.729 to B-Region and vice versa. For troubleshooting, I changed it to G.711, but still Ad Hoc fails.This is weird because even in the intra-Device Pool and Regions is set for G.711...
I have DL380 G7 servers with (4) 300 Gig Hard drives. When I try to install the UC 7.1(3), it is prompting me to install the correct array controller dirvers. I have found the drivers from HP site, but it requires going into Linux. Has anyone else...
