Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
To all,I am stuck. Here is the basic logic for my callback caller script when agent is in Ready state. After the Get Digit String step, what should I do to terminate the call and keep the script running?Select Resource (--Triggering Contct--from CS...
Hi,We are running UCCx 8.0(2) in a HA and installed the HR plugin. Can you run Historical Reporting on the backup UCCx server while the primary UCCx server is still on-line? Thanks,Nelson
I have a CUCM 7.1(3) cluster. We are experiencing problems with Ad Hoc Conferencing. When all (3) IP phones are in the same Device Pool (A-DP), it works fine. However, it has to be in this particular Device Pool (A-DP). But, when you put the (3) ...
Hi,The 1st thing that I checked was codec. The A-Region is set for G.729 to B-Region and vice versa. For troubleshooting, I changed it to G.711, but still Ad Hoc fails.This is weird because even in the intra-Device Pool and Regions is set for G.711...
I have DL380 G7 servers with (4) 300 Gig Hard drives. When I try to install the UC 7.1(3), it is prompting me to install the correct array controller dirvers. I have found the drivers from HP site, but it requires going into Linux. Has anyone else...
