In a script i need to be able to verify how many email contacts are currently in an email contact service queue.  Customers will email us documents to process and then they will call to see if we got them.  we want to be able to play a "have patience...

Incoming CAD emails that come in as TXT format has text that all runs together.  HTML emails come in fine.  we are using Exchange 2007's IMAP service to pull the emails.  Anything we can do to fix this?  Maybe have them all converted to HTML?

Is there anyway to increase the time it takes for a call to be counted as abandoned in UCCX?

We need to be able to use historical reporting in UCCX to show all calls from an agent extension even when agent is logged off. Agents logoff and make personal calls and then log back on. How do we track those?