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Report calls when agent logged out

ITRenewals
Level 1
Level 1

‎09-10-2009 07:25 PM - edited ‎03-14-2019 04:34 AM

We need to be able to use historical reporting in UCCX to show all calls from an agent extension even when agent is logged off. Agents logoff and make personal calls and then log back on. How do we track those?

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geoff
Level 10
Level 10

‎09-10-2009 09:44 PM

Because they are not logged in, you would go to Call Manager for a standard phone report.

Regards,

Geoff

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ITRenewals
Level 1
Level 1
In response to geoff

‎09-11-2009 04:22 AM

Thanks, any reporting products that will combine reporting for UCCX and CM?

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