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ITRenewals
Beginner

Report calls when agent logged out

We need to be able to use historical reporting in UCCX to show all calls from an agent extension even when agent is logged off. Agents logoff and make personal calls and then log back on. How do we track those?

2 REPLIES 2
geoff
Advocate

Because they are not logged in, you would go to Call Manager for a standard phone report.

Regards,

Geoff

Thanks, any reporting products that will combine reporting for UCCX and CM?

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