Using the BABuddy Name

[hari.kanan]

Hello,

I am running a preview Campaign and i wanted to know whether I can make use of BABuddyName to check the starting alphabet of the last name and route it to a specific agent.

The reason being i have differentt sets of agents who are assigned to different set of customers depending on the their Last names.

For example Agent 1  can place outbound calls with customer names starting with A or B

Agent 2 can attend calls with customer names starting with C or D or E.

can we automate this process if yes, how can we do it.?

Thanks

[Anthony Holloway]

You cannot programmatically do this, but you could separate your campaigns, queues, and contact lists manually.  This is more administrative overhead, but gains you what you need.

[hari.kanan]

thanks Anthony,

but just wanted to check if there is a way which minimise all the admin overheads.?

Thanks