I have upgraded Call Manager from 8.5 to 10.5. I retain the firmware version for the Cisco IP Phone 6921. However, only this particular SCCP model IP Phone unable to be recorded with third party recorder (Verint) after CUCM upgraded to 10.5. Previous...

Hi All, I am facing an issue on Cisco Unified Attendant Console Advanced. I am unable to hold/transfer/park the call through right click or press the button. It shows me " No more Service Queue available"  I already allocate the port for CTI Gatew...

Hi All, I would like to ask about Cisco Call Back features.  Recently I got a question from my client regarding is there any limit the Call Manager can support the usage of Call Back concurrently. Currently they have about 22++ IP phones, and what i...

Hi,  I would like to ask anyone set up before call back softkey on CP - 8841 model.  I managed to set and has the call back button when ringing out. But when I press on the call back button is does not have any effect or show anything.  I need your...