Hi,   I am writing a screen pop gadget for Finesse to integrate with a 3rd party application we have to fire up the gadget when a call arrives to UCCE.   Now, I need the agent gadget to access the caller ID and then send it in the IFrame URL. I know how this is done by using the  callvars = dialog.getMediaProperties(); and accessing the call variables through callvars["callVariable1"]  However, I am not sure where is the variable for the Caller ID. I suppose it is called FromAddress but I am facing two issues:   I cannot find the variable name in Finesse Administration under the Workflow list of available actions. How can I access the variable from code, is it dialog.getFromAddress() ? How is it different from DNIS?    I am using Finesse 11.5 and UCCE.   ... View more

Hello, I am looking for a lab that includes CUCM and CUBE. Our application under requires that the CUCM in the collaboration lab registers an authenticated SIP trunk with an ISP. Knowing that CUCM does not support SIP trunk authentication, there is a need to have a CUBE in this LAB. However, collaboration labs do not have CUBE servers. Any ideas? Thanks ... View more

Hi, Referring to the same issue reported in this discussion, Trouble connecting to sandbox via AnyConnect I am facing the same exact issue. I connected to the collaboration 11.5 sandbox without issues minutes ago and disconnected normally from the Cisco AnnyConnect client. When I tried to connect again a few minutes later, I faced this issue. Here is the IP for this is occurring on: 128.107.93.228:20119 AFAIK, this is a bug which was resolved back in May 2017. Apparently something is still not right. Any suggestions? I am using Windows 10 using IPv4. Thanks ... View more

Hello, Is there a collaboration sandbox that provides quick commands to add new devices just like in the Collaboration Endpoint sandbox lab. I needed to reserve a lab that will allow me to do that while having administrative access to the UCM server. Thanks ... View more