Hello guys,We have implemented UCCX 10.5 with Finesse for a customer and have tried to enable internal chat for the agents with no success. According to the Data Sheet, Finesse offers the ability to chat with individual members or the entire team (as...

Hi all,We have been facing a weird issue since last november.Users who use Office 2013 Home and Business cannot search their personal contacts through J4W (All versions tested).When I install Professional Plus version to test, the search works ok.I o...

Hi everyone,We are implementing IM and Presence (2 nodes v. 9.1.1.31900-1) and CUCM (2 nodes v. 9.1.2.10000-28) and everything was working great until start testing high availability.Jabber clients are registered on CUCM Sub and when we disconnect th...

Hello guys! I have setup a new E1 circuit (Digital R2) and an FXO for an analog line. Inbound PSTN Calls have been completed successfully, however disconnected after 4 seconds. We can hear a fast busy tone. Outbound calls started working as soon as I...