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Hello,We have UCCE deployment, and we have configured IVR campaign where the customer listen to a recorded message and respond. I believe we can then transfer the call to agent based on the customer selection via skillgroup node or requalify the call...
Dears,We deployed the CVP Standalone Outbound setup in two environments.The first runs CVP and VVB 12.6.2 with a CUBE 8300 on IOS 17.12.6.The second runs CVP and VVB 12.6.2 with a CUBE 4451 on IOS 17.12.6.We noticed different values in the reason_cod...
Hello everyone,I have an inquiry regarding outbound options.When we upload a new list, a DL table is being created in the database for this campaign, but there is nothing to identify which campaign is related to this DL. So, is there a way to get thi...
Hi,I have CUCM 12.0. I need to lock the Cisco phone for specific phones while out of working hours, so no one can make internal or external calls.Thanks
There is no difference in the CVP application logs, and the call results in both databases are showing the same results for the calls, so when we call 1234567 from both environments, if the call is not answered, CVP database 1 shows the same result e...
Actually, we tried to call the same number from both CUBEs, and by checking the logs in both CUBEs, we can see the same response from the service provider "Reason: Q.850;cause=19;text="No answer from user (user alerted)",SIP;cause=480".But in the CVP...
@Bopotan92 You can get this from the Finesse Tomcat logs. If you are sure that it was changed by a supervisor, search the log for reason_code_id=999.As an example, 0147756641: 10.34.187.195: Mar 09 2022 10:02:54.183 +0300: %CCBU_COMMAND_POOL-1-worker...
Thanks guys for the response. Yes we can get not ready reasons from the report.But we need to know the supervisor ID who forced the agent to Not ready, which is not available in the reports. I believe this is available in Cisco Finesse logs. but is t...
