The supervisor desktop is able to listen to current calls from all agents except one.CM 6IPCC express 5Sent from Cisco Technical Support iPhone App

I'm trying to download Cisco Agent Desktop 6.4.## (6.4.2.200)On the Cisco site I can only find 6.0.#, and others such as 4,6,7, and 8.I think I actually need 6.4.1 and then upgrade to 6.4.2.NOTE: when I tried installing the version I have it created ...

HelpI need to move a single unity 8 server to another rack, so I need to shut it down. It is not part of a cluster.What do I log into, Cisco unified serviceability? What do I need to stop as far as services and how do I shut down from a web connectio...

I am able to dial a 4 digit transformation pattern that will call a 7 digit number.I can call the 7 digit number.I can not transfer the call to the number. So the switchboard cannot transfer callers to this number.If I set my phone to forward all cal...

We have a custom message for a contest that needs to be deleted. The message is sometimes heard while on hold while in a circulation queue when waiting for a rep. The current work around was to modify all the CTI ports to only use certain MOH samples...