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I'm trying to download Cisco Agent Desktop 6.4.## (6.4.2.200)On the Cisco site I can only find 6.0.#, and others such as 4,6,7, and 8.I think I actually need 6.4.1 and then upgrade to 6.4.2.NOTE: when I tried installing the version I have it created ...
HelpI need to move a single unity 8 server to another rack, so I need to shut it down. It is not part of a cluster.What do I log into, Cisco unified serviceability? What do I need to stop as far as services and how do I shut down from a web connectio...
I am able to dial a 4 digit transformation pattern that will call a 7 digit number.I can call the 7 digit number.I can not transfer the call to the number. So the switchboard cannot transfer callers to this number.If I set my phone to forward all cal...
We have a custom message for a contest that needs to be deleted. The message is sometimes heard while on hold while in a circulation queue when waiting for a rep. The current work around was to modify all the CTI ports to only use certain MOH samples...
I have used both a DN to transfer the calls and a transformation pattern.Recently the problem is the calls do not transfer 100% of the time with a supervised transfer. The third party being transferred to picks up for two seconds and drops or is dead...
It is Cisco Unity Connection version 8.0.2.40000-12It was installed last year, so it's not on a windows box. It's linux.We reset the admin pass and all is well. The shutdown can only be done from the CLI.--Thanks,Steve
I can usually dial directly into the queue from my phone and get different results. My call is directed to a UCCX port 8000-8150.We usually get complaints that a call was dropped, when if fact it is dead air (I would do the same after 20 secs of dead...
Interesting you should mention the triple beep. I had never heard that until yesterday after deleting the MOH source file we no longer wanted.The line was set for that, and started giving the 3 beeps.We do want the MOH, and it happens when callers ar...
Funny I was reading that same link. I do see this command from Call Manager 6 but I don't see this command from Unity (version8) our voice mail server.Sent from my iPad
