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Good Day Collaborators ! I have a query on details from field content within the CUIC "Call Type Historical All Fields" report. as contact center solution we are functioning on PCCE. For "Completed Task / Abandon" , kindly appreciated to have explana...
Hi Buddies,
Any guidance will be very appreciated to allow us PCCE Setup Config Videos or training course .
We have on-premises -PCCE setup to deploy with HA cluster approach.
Thanks & Regards,
Dear Members,Good day,I am having a project implemented wherein i have the UPS power redudancy solution for our network devices.Now can anyone gide that is it possible for below :-UPS units installed with SNMP cards be monitored via Cisco Prime Infra...
Dear Tejas,Good Day,I am finalzing a projectd deisgn for Industrial solution & have below products as a BOQ content kindly confirm from the same that Cisco Industrial Ethernet 2000, Firewall ASA5525, Cisoc Business Edition for IP Teleponhy Series Sw...
Dear Folks,Can you assit me in identifying the interface type/protocol that can be propsoed/configured to interface a Pagaing systems based on vendor Tyco & Cisco proposed IPT solution based on version 8 with cisco 3945 as voice gateway. The tyco sol...
Thx Bill,yes i am aware of this section/eplanation provided, however the details are not clear at least for my understanding. I need details on following matric parameter :Calls abandoned while queued to skill group Calls abandoned at agent desktopa...
Hi Marvin,Firstly thanks for your swift reply as received above.I would appreciate if you can elaborate the above in details for my complete understanding of the above process/reply as shared.Regards,Muzammil N.
Dear ALL,Kindly refer below link for details with regards to the 2 port SFP/GE card currently supported on 3900/3900E series only.http://www.cisco.com/en/US/prod/collateral/routers/ps10537/data_sheet_c78-709155.htmlAlso as of now limitation is no Onl...
Hi Cliff,Thx a million Boss,Will surely follow your guidance & try to have a meeting & explain customer with the secnario for vendor specific proposed protocal/interface type as i found a project clause mentioned by client wher-in they states that y...
