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Within the CAD documentation, there is reference to being able to enable CAD to receive IPC Events over UDP (ref: "Remote Access" within CAD user guide.Two of the actions that can be sent to CAD via XML are the "Make Call" action and the "Set Variabl...
Is it possible for CAD desktop to display the voicemails in the agent (all the agents in the same queue, should have voicemails displayed). If it is how can it be accomplish with Unity 8.6 as a voicemail system.
Looking for clarification on CAD installation with SQL Data Store. The CAD Installation Guide states "It is required that your system include a separate SQL Server instance that hosts the CAD base services (on both servers in a replicated system). Th...
Yes, starting with UCCX 11.0, it is possible to import duplicate records.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/release/docs/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution/UCCX_BK_R7697E...
UCCX 10.5 Release Notes:Agent AliasThe administrator can set an alias for the agents. When an agent is on chat, the alias of the agent is displayed to the customer.
Verify that the agent is actually logged out as ICM will not allow to delete agent if it is logged in.You can check with procmon and do 'la' command on the pim.
"Compliance Recording is available starting with Cisco Unified CCX 7.0(1) SR4"http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/design/guide/uccx80srnd.pdfAlso, Release Notes of UCCX 7.0(1) SR4http://www.cisco....
