About vincent.morton

vincent.morton · 08-09-2019

We have a customer who has a number of 3850 switches running IOS-XE 3.6.6These switches have a lot of ip helper-addresses configured one one VLAN (>50)We need to upgrade them to 16.6.6 but 16.6.6 restricts the number of ip helper-addresses to 16 per ...

vincent.morton · 06-04-2019

Trying to install UCCX 12.0(1)ES01 but the readme doc for UCCX 12.0(1)ES01 states"Note:If you have installed thelanguage cop(uccx-language-pack_26-12.0.1.10000-35.cop.sgn), install the latest Language COP (uccx-language-pack_26-12.0.1.10000-36.cop.sg...

vincent.morton · 08-08-2017

The BugID gives a workaround as: An Engine restart will clear the counts and the Live Data will display properly until the trigger happens again. Does anyone know what the trigger is? Surely a better workaround would be to stop whatever is triggeri...

vincent.morton · 06-16-2017

UCCX Mobile Skill Manager - is it possible to stop a supervisor from creating a new skill? I've just demonstrated this feature to a customer and the first thing they did once they logged in was create a new skill called "skill". Obviously this skill ...

vincent.morton · 08-28-2012

We have a customer who found that an issue with one of their domain controllers prevented any users from logging into Desktop Agent.When a call reaches their contact centre application, the script checks an XML document to determine whether the emerg...

vincent.morton · 05-17-2023

Thanks. If it's definitely an issue that only affects Solarwinds I can feed that back and we can look at alternatives and I'll have a look at Rebex Tiny SFTP.

vincent.morton · 05-17-2023

I also have this issue. Can you confirm what version of what SFTP server and tell us what the issue was and how you fixed it?

vincent.morton · 10-04-2022

I had problems getting this to work even after following all of the above advice and a few other things I found elsewhere. It turned out the customer had created the account in their on-premise AD and it was snyched through to Azure. When they create...

vincent.morton · 07-28-2021

The bug notice shows affected version is 11.5 but no plans to fix it. I've just deployed a CUC 12.5 server and it appears to have the same issue. 100% memory utilisation reported in VMware but RTMT shows virtual memory at aroudnd 50% and no errors. D...

vincent.morton · 03-08-2021

We've got the same issue here, did you ever manage to find a solution or workaround?

Member Since	‎11-18-2008 09:39 AM
Date Last Visited	‎06-14-2023 12:03 AM
Posts	73
Total Helpful Votes Received	30

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User Activity

Maximum number of ip helper-addresses in IOS 16.6.6 Everest

UCCX 12.0(1)ES01 Readme refers to a language COP file which does not appear to be available

Live Data shows calls handled and/or presented prior to agent logging in for the day. CSCuu70352

UCCX Mobile Skill Manager - is it possible to stop a supervisor from creating a new skill?

UCCX 8.0(2) - Document upload when LDAP authentication has failed

Re: Issue with ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn

Re: Issue with ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn

Re: Cannot successfully test Exchange CAS connection in Unity

Re: Unity connection 11.5 Memory Usage constantly above 90% usage

Re: Windows Server 2016 and RTMT 11.5