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I've tried finding any mention of this in documentation, but no luck as yet. Can anyone let me know if Single Sign-on (SSO) is possible with CCX 10.6 for either CAD or Finesse agents? ThanksJeff
Hopefully a quick and easy question for someone out there?We are planning our CM upgrade from 6.1(3) to 7.1 and want to make sure our VG200's that are currently in place are compatible.I've looked in as many places on the Cisco site as I can think of...
It is a lot to ask an Agent to do; however I've found they quickly learn and remember what to do. That said there are a few products out there that sign the phone in using extension mobility when they log in to their (Windows) computer. There are lim...
Not sure about this as the previous setting was (GMT) Europe/London and has previously not had any problems changing from GMT to BST so surely changing from this to (GMT) Etc/Greenwich will not stop it working?The only difference I can see between th...
We have (had) the same issue this morning.Call Manager 8.6.2 with a mix of 7940, 7942, 7945, 8945 and 9971 handsets. All but the 7942 and 9971 handsets were showing an hour ahead of the correct time.Our Date/Time Group was set to use (GMT) Europe/Lon...
We have (had) the same issue this morning.Call Manager 8.6.2 with a mix of 7940, 7942, 7945, 8945 and 9971 handsets. All but the 7942 and 9971 handsets were showing an hour ahead of the correct time.Our Date/Time Group was set to use (GMT) Europe/Lon...
Hi Gergely,Any chance you can expand your answer a little please?I'd like to update an XML file through something like SharePoint and then read this XML file (using HTTP) from a CCX script. The XML file will have two variables configured in it - Open...
