Is it possible to transfer(consult transfer) the call to second agent from first agent without keeping Customer on hold.?Is it feasible by using multiple line?
In Cisco UCCX 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the response contains no value for the tag associatedDialogUri for consult call dialogBut in UCCE 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the resp...
How would I create a bosh connection with finesse 10.5 Uccx ,using a third party java api(e.g babbler) as we are developing third party non gadget thick client application. Do we need to connect to the finesse server using a proxy or...
we are developing application using JTAPI API.Could you please tell me,how we can receive events using JTAPI. is there any sample application to receive events.Thanks in advance.
Thanks Gary,What is the user name passed while logging in Cisco finesse uccx As when I use a java api to coneect to cisco finesse uccx server it says plain authentication failed while I try to login and this error arises when the username password...
If an agent signs in to the Finesse desktop and then tries to sign in to a second desktop session on another computer ,on the same Finesse server , Finesse signs the agent out of the first desktop session .So how to recieve notifications (for node...
When I do a consult call and when the consult call is answered and after a while I release the consult call the first call still is in hold state so the release and retrieve buttons should be enabled but I am not receiving notification from the fin...
Finesse does not allow same agent to be logged in with same extension at two places at the same time(when I do that the previous session gets disconnected ).I get the following message for the first agent: This session was disconnected because you s...
