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Cisco UCCX 10.5 associatedDialogUri has no value for consult call

asmita_jams
Beginner
Beginner

In Cisco UCCX 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the response

contains no value for the tag associatedDialogUri for consult call dialog

But in UCCE 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the response

contains the primary call id  for the tag associatedDialogUri for consult call dialog

Why does UCCX 10.5 not show the associatedDialogUri value for consult call ???

1 Reply 1

ewindgat
Contributor
Contributor

The associatedDialogUri was introduced in the CTI event processing, yet was not intended to show in UCCX, but does.

The documentation will be updated to clear up this mis-communication to state that for both UCCE and UCCX the associatedDialogUri will not be available for call flows. I apologize for the confusion.

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